Overview
Our refund and return policy is valid for 30 days from the date of purchase. Unfortunately, we are unable to provide a full refund or exchange once this 30-day period has passed.
Refunds
After we receive and inspect your return, we will send you an email confirming that your item has been received. The email will also inform you whether your refund has been approved or declined.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
To return your product, please mail it to:
JES Innovations
1788 W 2nd St
Pomona, CA 91766
You are responsible for covering the shipping costs associated with returning your item, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.
Need help?
Contact us at support@jesinnovations.com for questions related to refunds and returns.